Cancellation Policy

At Cowboy Coatings, we understand that life happens and schedules can change. To ensure the smooth operation of our services and to respect the time of both our clients and our team, we have established the following cancellation and rescheduling policy:

 

1. Deposit Requirement

 

A 25% deposit is required at the time of booking in order to schedule an appointment at our shop. This deposit helps cover a portion of the labor costs as it is often difficult to fill a cancelled or rescheduled spot-on short notice. The 25% deposit will be applied to the total cost of the service after it is completed.

Please note, this deposit is non-refundable.

 

2. Rescheduling

We understand that things come up, so if you need to reschedule your appointment, we ask that you provide us with at least 36 hours’ notice. No additional fees will be charged if proper notice is given.

However, if we receive less than 36 hours' notice or if you do not show up for your scheduled appointment, a 25% rescheduling fee will be charged. This fee is separate from the deposit and will not be applied toward the final total of the service.

 

3. Cancellations

If you need to cancel your appointment, please provide us with at least 36 hours’ notice to avoid additional charges. If you cancel with less than 36 hours’ notice or fail to show up, we will charge a 25% cancellation fee.

Like the rescheduling fee, this cancellation fee is separate from the deposit and will not be applied to the final service total.

 

4. Policy Acknowledgment

All clients will receive a link to this policy at the time of booking, and it is also available on our website. This ensures transparency and clear communication regarding our cancellation and rescheduling guidelines.

We appreciate your understanding and cooperation as we work to maintain a high level of service for all of our clients.